Account Access Made Easy
Our team is here to help you manage your account details and Partner Portal login with quick, expert support.
Account Information & Partner Portal Log In Frequently Asked Questions:
Q: What is my Partner ID?
A: Your Partner ID or Customer Number is a 6-digit number that is specifically assigned to your partner account. You can find your Partner ID listed on any quote or order. You can also find it on the top right corner of your Partner Portal.
Q: How do I gain access to the Partner Portal?
A: Please see our ‘How to Request Access to Partner Portal’ article in the Gemini Product Guide!
Q: I forgot my password; how do I get logged in?
A: If you’ve forgotten your password, you will want to use the forgot password link below the sign in button. This will allow you to reset your password and get logged in!
Q: How do I update my default shipping address?
A: You can manage your addresses right in the Partner Portal. This is a fast and coinvent way to update your account information.
Manage Account:
You can manage users, update your billing and shipping addresses, or find Tax Exemptions through the Partner Portal, ‘Manage Account’ tab.
Not on Partner Portal Yet?
If you do not have Partner Portal access and you’d like to contact us, we’d be happy to help. Typically, we respond to requests within 1-2 business days.
Non-Portal Partner Account Information contact Form
Contact Us
Have a question? Get in touch with us and we’ll help you at any stage of your project.