Service Made Simple
Our Account Services team is here to support you with timely, knowledgeable assistance for your account-related needs.
Account Service Frequently Asked Questions:
Q: Can I make payments online?
A: Yes! We have an online payment with our Payment Portal.
Q: What payment options does Gemini offer?
A: Gemini offers a variety of payment options, including:
Auto-Pay
Net Terms: Conveniently pay anytime 24/7 through Gemini’s Payment Portal via ACH or credit card with no additional fees. You can view invoices and balances and select from several auto-payment options. An approved credit application is required, and invoices are due in 30 days.
Prepay Terms: The full amount of the order is paid before releasing to production. Payment can be made through Gemini’s Payment Portal via ACH or credit card 24/7.
Credit Card Terms: Credit card information is required when the order is placed and the funds are reserved immediately for the full order amount. Funds are captured the day after shipping.
ACH Payments
Q: If I’m paying with my credit card, will I be charged the entire amount when the order is placed?
A: If you are paying with a credit card, a preauthorization hold will be placed for the entire amount at the time the order is entered. However, your card is not hard charged until the order ships.
Q: Can I pay half upfront and the remainder when my order ships?
A: This may be available on a case-by-case basis, contact our Account Services department to see if your order qualifies.
Q: Can I view my invoices in the Partner Portal?
A: You can view outstanding invoices within the Payment Portal. The service only allows open/unpaid invoices to be viewed at this time. Paid invoices can be requested by contacting account services.
Online Payment Portal:
You can make payments or review your current invoices by accessing the Payment Portal through the Partner Portal.
Not on Partner Portal Yet?
If you do not have Partner Portal access and you’d like to contact account services, we’d be happy to help. Typically, we respond to requests within 1-2 business days.
Non-Portal Partner Account Services contact Form
Contact Us
Have a question? Get in touch with us and we’ll help you at any stage of your project.