We Stand Behind It
Our products are built to last. If any Gemini product ever fades, breaks, or shows a defect, we’ll repair or replace it at no cost to you.
Lifetime Guarantee Frequently Asked Questions:
Q: Does Gemini’s Lifetime Guarantee cover letters and logos installed in harsh environments?
A: Yes, please see our Harsh Environments article found in the Gemini Product Guide to learn more about best materials for your environment.
Q: Is my sign covered under the Gemini Warranty if I move it to a new location?
A: Gemini Warranty only applies if the sign is in the original installation location.
Q: If I use my own mounting hardware, does that void the warranty?
A: Yes. Gemini cannot guarantee that in-house hardware will be compatible with the ordered products and therefore is not covered by warranty. However, if there is a material defect not related to mounting, that would be covered.
Q: What do I need to submit a warranty request?
A: As much information about the original order as possible and why you are requesting a warranty. Ideally, order number, reason for the warranty, and photos of the damage.
Request Warranty:
To request a warranty, please log in to the Partner Portal and send us a message through the Help & Support panel. Our dedicated team will take it from there and submit the request on your behalf.
Not on Partner Portal Yet?
If you do not have Partner Portal access and you’d like to request a warranty, we’d be happy to help. Typically, we respond to requests within 1-2 business days.
Non-Portal Partner Warranty Request Form
Contact Us
Have a question? Get in touch with us and we’ll help you at any stage of your project.