A: Lead times vary based on the product and current demand. You can check lead times on our Gemini Product Guide, or for the most accurate up to date timeline, please contact us directly.

A: No, Gemini does not offer rush services for order preparation or production. If you have a required in-hand date, please include it on your order request. While we cannot guarantee accelerated production, we will do our best to help you meet your timeline.

A: No. To process your order request and move it to the layouts department, all specifications must be finalized. Depth, mounting, vector artwork, and paint color are required for order entry. Providing complete specifications upfront helps ensure timely production and an accurate final product.

A: The best way to get a quote is through the Partner Portal. In many cases, you can receive instant pricing by entering the quote details yourself. If you prefer, you can also submit a request without specifications and have a Gemini Representative prepare the quote for you.

A: Quote turnaround is typically 1–2 business days, though timing may vary depending on current demand.

A: In some cases, yes. Changes requested after art proof approval may result in additional labor or material costs. To avoid delays or added charges, we recommend submitting any changes before approving the art for production.

A: Accepted vector file types include .ai, .pdf, & .eps. To better understand the difference between usable and unusable artwork, please refer to our Vector vs Bitmap article.

A: Quotes are valid for the duration of the current catalog year. Please note that taxes and surcharges are subject to change with prior notice.