Your Product Questions, Answered
We’re here to provide timely, expert assistance for any questions you have about our products.
Product FAQs:
Q: How do I know what material to use for my project?
A: Material selection depends on several factors, including installation location, budget, sign size, and aesthetic preference. A great place to start is the Gemini Product Guide, which outlines our available products and their features. You can also contact a Gemini Representative to discuss your project—our team is happy to help you choose the best solution.
Q: What depth will my custom Cast Metal or custom Formed Plastic sign be?
A: Standard depths for Cast Metal & Formed Plastic signs are listed in the Gemini Product Guide. Custom depths may be available depending on the artwork and overall sign size. Please contact us to confirm producibility.
Q: Is Gemini’s double‑sided tape rated for exterior use?
A: No. Gemini’s Double Face Tape is intended for interior use only. For best results, apply it to a smooth, clean, and dry surface.
Q: How do I clean my sign?
A: Clean your sign using a soft cloth, sponge, or rag with warm, soapy water. Dry with a clean, soft cloth. We recommend using a gentle liquid dish soap and wiping letters, logos, and plaques carefully in the direction of the grain.
Q: Can Gemini use CMYK colors to paint my sign?
A: No. Paint formulas cannot be created from CMYK, RGB, HEX codes, embedded files, or color percentages. Instead, you may choose from a Gemini Standard Color or request a Custom Paint Color.
Q: Can different materials be combined in one sign?
A: In limited cases, combining materials in one sign may be possible. However, for exterior installations, this is typically not recommended. Exposure to the elements can cause different materials to expand and contract at different rates, potentially resulting in damage to the finished sign.
Q: How do I know if my design is producible in a specific material?
A: Many specification details are available in the Gemini Product Guide. For more detailed or project‑specific requirements, such as minimum stroke widths or serif guidelines, please contact our Customer Service Team through the Partner Portal for assistance.
Ask a Question:
You can start a new message in your Help & Support panel to ask questions that are not related to any specific project. This is a great way of gathering information before you quote.
Not on Partner Portal Yet?
If you do not have Partner Portal access and you’d like to ask a product question, we’d be happy to help. Typically, we respond to requests within 1-2 business days.
Non-Portal Partner Product Questions contact Form
Contact Us
Have a question? Get in touch with us and we’ll help you at any stage of your project.