Your Product Questions, Answered
We’re here to provide timely, expert assistance for any questions you have about our products.
Product Frequently Asked Questions:
Q: How do I know what material to use for my project?
A: What type of material you use can depend on many factors. Installation location, budget, size, and preference are some of the biggest factors. A great place to start is the Gemini Product Guide, this gives you details of our various products. Another great first step is to contact us and speak with a representative to discuss your project, and we can help you make the right decision!
Q: What is the default depth for Cast Metal and Formed Plastic signs?
A: The standard depths for Cast Metal & Formed Plastic can be found in the Gemini Product Guide. Custom depths are available depending on the artwork and size of the sign. Contact us for producibility.
Q: Is Gemini’s Double-Sided Tape rated for exterior use?
A: No, Double Face Tape is only rated for interior use. We recommend applying it to a smooth, dry, and clean wall.
Q: How do I clean my sign?
A: To clean your signs, use a soft cloth, rag, or sponge and warm, soapy water. Dry with a soft rag or cloth. We recommend using gentle, liquid dish soap. Always carefully wipe letters, logos, and plaques in the same direction as the grain.
Q: Can Gemini use CMYK colors to paint my sign?
A: Unfortunately, no. We cannot get paint formulas from CMYK, RBG, or HEX Codes, Embedded Files, or percentages from another color. You can select a Gemini Standard Color or a Custom Paint Color.
Ask a Question:
You can start a new message in your Help & Support panel to ask questions that are not related to any specific project. This is a great way of gathering information before you quote.
Not on Partner Portal Yet?
If you do not have Partner Portal access and you’d like to ask a product question, we’d be happy to help. Typically, we respond to requests within 1-2 business days.
Non-Portal Partner Product Questions contact Form
Contact Us
Have a question? Get in touch with us and we’ll help you at any stage of your project.