Skip to main content

Becoming a Gemini Partner: FAQ

Q: What does it cost to become a Gemini Authorized Reseller? 

A: It costs nothing to become a Gemini partner. Additionally, we offer our partners free resources and services to help you grow your business without heavy investments.  

Q: How can I expedite my application?  

A: If you have an existing order under a tight timeline, please reach out to our Partner Support Team at or call (1) 800-538-8377. 

Q: What are the key benefits of becoming a Gemini Authorized Reseller? 

A: In addition to exclusive discounts and being listed on Gemini’s Where to Buy webpage, becoming a Gemini Authorized Reseller unlocks valuable tools and resources accessed through our Partner Portal. These tools include streamlined quoting and ordering, the ability to collaborate with others across your organization, direct communication with Gemini experts, free samples, and extensive resources to help you grow your business. In addition, you can rest easy knowing that we offer an unparalleled lifetime guarantee.  

Q: What do you mean by Lifetime Guarantee? 

A: We guarantee all our exterior-rated products and most of our interior-rated products for life. This means that should a letter or plaque fade, break, or contain any defect, we will refinish or replace the defective materials at no cost to you. The signage must be installed in its original location. Our lifetime guarantee applies to defective material only. 

Q: Where are Gemini’s products manufactured? 

A: Our manufacturing facilities are strategically located across North America. Our wide geographic footprint allows us to provide consistent service to our partners. 

Q: What kinds of signage does Gemini manufacture? 

A: We manufacture dimensional letters, logos, plaques, plates, and sign distribution products. We do not manufacture wraps or banners. If you are looking for a specific product, view our product webpages and product gallery for inspiration.

Q: How long does it take to process a partner application? 

A: Applications to become a Gemini Authorized Reseller generally take about 3 days to complete. Sometimes we require additional information beyond the application to process a request. Please check your email and junk mail to ensure you receive our email communications regarding your application. If you have additional questions on your application, please reach out to our Partner Support Team at or call (1) 800-538-8377.

Q: Does Gemini sell directly to consumers? 

A: Gemini is a wholesale dimensional signage manufacturer who has sold exclusively to Gemini Authorized Resellers for over 60 years. We do not sell directly to end users. 

Q: How do I log into Partner Portal? 

A: Once your application is approved, you will receive an invitation to set up your Partner Portal account where you can make the most of your partnership with Gemini. You can also visit and click “Partner Portal” in the top right corner. If you are an existing user, sign in with your email and password. If you do not have an account, request access by clicking “Request Account Access” on the Partner Portal login page. Please provide your Partner ID number and your email. Forget your password? Click “Forgot Your Password” to reset your password.

Q: How do I place a quote or order? 

A: Partner Portal gives you an easy pathway to quote both standard and custom requests. Once you set up your Partner Portal account, you can submit a request for a quote and place an order. Please include all your project specifications in your quote.

Q: Can I add others from my organization to Partner Portal? 

A: Yes, once you set up your Partner Portal account, you can add individual users through your Partner Portal account. Please set up a user for each contact who will need access to quoting, ordering, invoicing, or submitting payments. Do not share login information with others. We also recommend regularly removing any contacts who are no longer with your organization.

Q: How do I communicate with Gemini? 

A: The best way to communicate with Gemini is through Partner Portal’s Help & Support panel. You can message us based on a specific quote or order, general help, and warranties. 

Q: How long does it take to manufacture my order? 

A: Lead times vary depending on the product selected and the complexity of the request. To view the status of your order, log in to Partner Portal to track your order.

Q: How can I pay for my order? 

A: There are multiple ways to pay for an order. If your Gemini partner application is accepted, you can pay by credit card or ACH payment. Additionally, we offer net terms with an approved credit application. New partners will be set up with credit card terms preauthorizing funds at the time of order, capturing payment when the product ships.

Q: Do you offer samples? 

A: Yes. If your Gemini partner application is approved, you are invited to request a complimentary Essentials Kit. This includes samples of our most popular products, along with a suite of tools to help you sell Gemini products to your customers.  

Q: Do I have to pay for shipping for samples? 

A: No. We will ship the samples free of charge to you.

Q: How do I get listed on the Where to Buy page? 

A: Gemini’s Where to Buy webpage is a benefit to our active partners who purchase at least $500 worth of products in a 12-month period. New partners have a 12-month grace period from when they are accepted to when they need to purchase $500 worth of signage. If your application is accepted, you will receive instructions via email on how to list your location. Make sure to opt-in to Gemini emails to ensure you receive helpful onboarding information. Check your listing annually to ensure it is up to date with current contact information.