Order Status Made Clear
From processing to shipping, we’re here to provide quick answers and updates on your order’s journey.
Order Status and Shipping FAQs:
Q: Can I ship my order directly to my customer without Gemini branding?
A: Yes! We offer drop‑shipping options, including ‘Blind Shipping’, which means your order will ship without any Gemini branding or markings.
Q: Can I change the shipping address after my order has shipped?
A: It depends. In some cases, we may be able to request a shipment redirect through the carrier. Please note that carrier redirects are subject to availability and may result in additional charges.
Q: Can I get expedited shipping?
A: Expedited shipping may be available on a case‑by‑case basis. Pricing, transit time, and availability depend on the product type, size, origin, and destination.
Q: How will my order be delivered?
A: Most orders ship via UPS Ground, unless the product is oversized or an alternative shipping method is specified.
Q: Will my order ship oversized?
A: Most Gemini products ship oversized if any single dimension exceeds 30 inches. For more details, please refer to the Oversized Packaging article in the Gemini Product Guide.
Q: When will I receive tracking information?
A: You will receive tracking information once your order has shipped.
Q: Do orders ship on weekends or holidays?
A: Unfortunately, they do not, orders will only ship on working days.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged you should reach out to our Customer Service team on the Partner Portal. If you have questions on about warranties, please see our Gemini Lifetime Guarantee page for more details.
Order Status Tracking:
You can track your orders progress on the Partner Portal. In your order details page, we keep you up to date every step of the way.
Not on Partner Portal Yet?
If you do not have Partner Portal access and you’d like to know your order status, you can track your order on our website.
Non-Portal Partner Order Tracker
Contact Us
Have a question? Get in touch with us and we’ll help you at any stage of your project.