Order Status Made Clear
From processing to shipping, we’re here to provide quick answers and updates on your order’s journey.
Order Status and Shipping Frequently Asked Questions:
Q: Can Gemini ship my order directly to my customer with no Gemini labels?
A: Yes, we offer drop shipping options as well as ‘Blind Shipping’, meaning your order will ship without Gemini markings.
Q: Can I change the shipping address once my order has already been shipped?
A: It depends, in some cases we may be able to request a redirect through the carrier; however, this does have an additional charge associated.
Q: Can I get expedited shipping?
A: We can offer expedited shipping on a case-by-case basis. Price, speed, and availability depend on product type, size, where it is shipping from, and/or where it is shipping to.
Q: How will my order be delivered?
A: Most Deliveries will ship via UPS ground unless oversized or otherwise specified.
Q: Will my order ship oversized?
A: Most Gemini products will ship oversized if any one dimension is greater than 30”. For more information see the Oversized Packaging article in the Gemini Product Guide.
Order Status Tracking:
You can track your orders progress on the Partner Portal. In your order details page, we keep you up to date every step of the way.
Not on Partner Portal Yet?
If you do not have Partner Portal access and you’d like to know your order status, you can track your order on our website.
Non-Portal Partner Order Tracker
Contact Us
Have a question? Get in touch with us and we’ll help you at any stage of your project.